Most frequently asked questions

We have probably already answered a question similar to yours. Check the list below and find out for yourself. However if you won't find it here, write to us or call us.



Prices & Fees
1. How much is the advance payment?

The advance payment is 30% of the price of the entire stay in case of flexible offer or 100% of the price of the entire stay in case of non-refundable offer. You can pay in one of the following ways:

  • if you book an apartment via our website you may pay with a credit card, debit card, online or by traditional transfer.
  • if you book via e-mail or by phone, you can pay by transfer within 4 working days.
  • if you book in person, in our office you can pay by card or in cash on the spot or by transfer within 4 business days.

* Flexible offer may not be available at selected dates.

2. Is the price on the website a price for an apartment or per person?

The price on the website is the price for the apartment – regardless whether you come by yourself or with your friends. How many persons may come – you will find out when reading the apartment description.

3. Do I have to pay any additional fees after I arrive?

Two zloty of the climate fee – this is beyond our control. You will only have to pay the amount specified during the booking (reduced by the advance payment). You will have to remember about the deposit necessary to cover potential damage. We will return the amount of the deposit after you leave the apartment.

4. How much is the deposit fee?

The amount of the deposit depends on the apartment and it usually falls between PLN 300,00 and PLN 500,00 – you will find the specific amount on the selected apartment’s website. The deposit may be paid either in cash or by card – we secure an appropriate amount on your bank account.

Making a reservation
1. How do I book an apartment?

Find an apartment you are interested in. You already did? Check its availability in a given time period and then click the blue button BOOK ONLINE, enter your personal details or write to us or call us. That's it!

2. Will I receive a confirmation of my booking?

Yes, we will send a confirmation to the e-mail address you submitted during the booking. In case it is not in your inbox within 48 hours, check the SPAM – maybe it was accidentally placed in there. If it is not there either, call us or write to us.

3. How can I pay for my stay?

You can pay either in cash or by card on the spot. You can also pay right away for the entire stay when booking an apartment either by transfer, credit or debit card online in our booking system.

Changing dates & Cancelling
1. Can I cancel my reservation?
Absolutely. You have the right to cancel your reservation free of charge one month prior to your arrival. If you decide to change your plans later on, your advance payment will be retained in whole or partly in case we will rent the apartment to other person.
2. May I change the time of my stay?
We will do our best but everything depends on the apartment’s availability. Write to us or call us.
Check-in & Check-out
1. Should I inform the office about the exact time of my arrival before I arrive?

Yes. We welcome every guest in the apartment and we walk around the site, therefore it is very important for us to know when you arrive. Please inform us about it in advance, especially in case of any change or delay.

2. What are the check-in/check-out times?

You may check-in from 4:00 p.m. and check-out until 10:00 a.m.

3. Is early check-in available?

Yes and, what is more, it is free of charge, provided that the apartment is ready earlier. This, in turn, depends on the fact whether anybody was in there earlier. We need a little time to prepare it for you! If you plan to arrive earlier, contact us and make sure it is possible.

4. What is the time of the latest check-in time?

Checking in before 10:00 p.m. is free of charge. If you arrive later, but before 6:00 a.m. the next day, an additional fee of PLN 50,00 will be added to your bill. Please inform us in advance of planned late check-in.

5. Can I check out before 10:00 a.m.?

If you would like to check in between 7:00 a.m. and 10:00 a.m. – yes, you can. But if you would like to check in before 7:00 am, you will be charged an additional fee in the amount of PLN 50,00.

6. Can I check out after 10:00 a.m.?

Yes, if the apartment is not booked directly after your stay. Check-out between 11:00 a.m. and 4:00 p.m. costs PLN 100,00. Just remember to contact us earlier. We will check, if there is such a possibility on that particular day.

7. How can I return the key? Do I have to arrange a meeting with the office representative in order to do this?

Your host will pick up the key personally on the day of your departure. We will contact you during your stay in order to arrange the exact time convenient for both of us.

1. Is there any additional equipment for children available?

Yes, you just have to inform us about the need in advance. We offer a high chair, a baby bed and a bathing tub (PLN 15,00 each per night).

2. What can I expect in the Rent like home apartments?

All our apartments are equipped with: comfortable beds, Wi-Fi Internet, apartment guide and neighbourhood guidebook, bed linen, towels, shampoo, soap
Fully-equipped kitchen including coffee, tea, cooking oil, olive oil, spices, etc.
Blow dryer, iron
TV + HDMI cable.
You will find the remaining equipment in the description of a particular apartment. 

3. Are towels and bed linen provided?

Yes, they are. Clean bed linen and towels are always provided in every apartment.

4. Is the kitchen fully equipped?

Yes, you will find a well-equipped kitchen and basic products such as coffee, tea, spices, and olive oil in every apartment.

Search engine
1. I am looking for a particular kind of apartment. How do I narrow down the search?

Filters in the search engine are used for this purpose. Select them and specify in more detail what you need e.g., air-conditioning, animal-friendly apartment, specific tourist attractions in the neighbourhood. You may always write to us or call us as well. We will eagerly advise you on selecting an apartment perfect for your needs and fulfilling your expectations.

1. Does a minimum stay apply?

Usually it doesn’t, however during summer and winter breaks, the New Year’s Eve and high season, it might. You should check relevant information on the website of a particular apartment.

2. What about parking places?

It depends on the apartment (select an appropriate filter in the search engine in order to secure it). It is important that a parking place is always free of charge!

3. Can I bring my pet with me?

It depends on the apartment – you will find this information on particular apartment’s website. The cost of the stay of your pet is PLN 20,00 per night. Use the search engine and select the filter “animal-friendly” – only those apartments satisfying this criterion will be displayed.

4. Could I get any recommendations concerning places worth seeing or restaurants with tasty cuisine?

Yes, you will find this information in our Welcome Book waiting for you in every apartment. Our representatives will also be more than happy to answer all your questions in this matter.

5. Where can I find the virtual tour of the apartment?

We prepared a virtual tour for every apartment. You can find it on the website of a particular apartment on the right side of the main photo (3D icon) or below the description next to the photos.

1. What do I have to do to begin earning money from the rental of my apartment?

The key issue is to become a part of Rent like home. Once you make a couple of decisions and put necessary signatures, we will deal with the rest.

  1. Our employee will see and evaluate the apartment – within 24 hours we will draw up a list of lacking equipment.
  2. We will ask you to select the scope of the services you would like us to provide for you (upon request we can make your life easier in many ways – see questions 4, 5, 6, 8, 10) 
  3. Within 24 hours we will prepare an agreement adjusted to your choices
  4. We will meet in Zakopane, sign the agreement and you will hand over the apartment to us. Alternatively, we may send a courier to you with the agreement and the handover protocol – you sign the agreement and the courier delivers a set of documents to us.

The remaining activities do not require your engagement unless you have enough time and you want to deal with the preparation of the real estate for rent by yourself. 


2. When will I start to earn?

You will receive the first profit after the first month of the rent of your apartment. Rent like home can prepare your apartment for rent in one week provided that it does not require changes within the scope of interior design. It all depends on the effective signing of the agreement between us.

3. Am I free to use my apartment?
Yes, the apartment will be always ready for your arrival. However, you must consider previously made bookings.
4. Do I have to prepare my apartment for rent in any way?

Appropriate preparation of an apartment for rent is an important element of the satisfaction of your guests. Therfore we will help you do it and where possible we will do it for you. If you wish, our Home Stager may advise you on how to increase the attractiveness of your apartment by taking small necessary steps. The appropriate equipment in the apartment is also crucial. We have prepared its standard and in case something is missing we will deal with it on your behalf.

5. What do you provide except for the standard tourist stay management?

As you probably know we also deal with our guests in a comprehensive way at every stage of the stay – from cleaning and booking management to the collection of the keys during check-out.

However, for your convenience and upon request we can also: 

a. prepare an apartment for rental, including purchase of all products from the list of required standard equipment on your behalf, as well as provide the service of interior design in order to increase its attractiveness in the eyes of the guests; 
b. make all payments connected with a given real estate i.e., rent, utilities (electricity, TV), as well as the annual property tax, 
c. insure an apartment ensuring the payment of compensation even in the event of damage caused by tourists,
d. take care of apartments’ technical condition and in case of any defects, we will deal with necessary repairs

To sum up – all you have to do is hand over the apartment and from that moment on we will take care of everything for you.

6. Will I have to pay the bills myself?

No. We will take care of it upon your request.

7. If the apartment is not rented – do I have to make any additional payments?

Absolutely not. Rent like home earns its pay in the form of a specified profit margin from payments made by guests renting your apartment. In the event of a period when there are no payments (e.g., during your stay in the apartment), you will not be charged with any payments.

8. What about the potential damage, destructions?

First of all, destructions happen very rarely, but in case of any damage, we will take care of it. We charge a deposit fee from every guest in order to cover potential damage. In case the damage is higher than the amount of the deposit, we will execute the remaining amount due. The risk is minimum and in case the damage is not redressed, we will be responsible for it. This is guaranteed in our agreement. 

9. How can I be sure that the apartment is not rented without my knowledge?

We highly value honesty and transparency in mutual relations with guests and owners. Therefore upon special request, we will install motion detectors in your apartment. Thanks to them, with the use of online owner panel, you will easily find out whether anybody was in your apartment. In the same place – all the time – you have access to the booking calendar, thanks to which you will easily compare the conformity of this data.

10. Do we have to sign a long-term agreement?

No, we don’t. We conclude and indefinite term agreement with a three-month notice. 

11. What are the forms of settlement?

Settlements are made on a monthly basis. At the beginning of every month you will receive a summary of completed stays and potential costs.

12. I want to know more about the cooperation. What are the next steps?

Write to us or call us. You may also download our brochure from the bottom of the subpage “For the owners”. Our employee looks forward to meeting you in order to talk to you about our services.

Send a query

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For guests
+48 22 250 87 94

For owners interested in renting
+48 22 250 87 94

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